Invisso is part of the Financial Times (“FT”) Group and is dedicated to creating highly efficient capital market conferences covering structured finance, bond market and private credit conferences. For over 30 years these events have been uniting investors, issuers and intermediaries, offering capital markets intelligence gathering, network building and deal-making opportunities globally. Central to this mission is our commitment to upholding the highest standards of data protection for our customers.
This Privacy Policy applies to all websites and web applications which link to this policy and are published by Invisso (“Sites”).
If you wish to amend any of the personal information we hold about you, or update your marketing preferences, you can do so at any time by contacting ftlivecm@ft.com.
If you have any queries about how we use your personal information, please contact our Data Protection Officer at privacy.inv@ft.com.
Information we collect
This section details the information we may collect about you. We explain why, and how, we use it in later sections.
Event Registration
If you decide to register for and attend our events, we’ll ask you to provide us with some specific information, for example:
- Basic personal details - such as name, title and date of birth;
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Contact details - such as address, phone number, and email address;
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Work details - such as job title, department, company name, and company address;
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Payment details - such as bank account and payment card information.
We may also use your account information, such as your title, name and country, to infer your gender.
Additional information
On occasion, we will ask you to provide additional information voluntarily, for example:
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Your opinion of our products and services;
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Your preferences, including news, content, and offers ;
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Information such as your dietary preferences and accessibility requirements when attending an event;
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Information about your ethnicity and gender to support our diversity and inclusion goals.
Information we obtain from partners and public sources
In some circumstances, we collect information about you from our partners or from publicly available sources to help us better understand our audience and enhance the relevance of our content and marketing. For example, in some cases we obtain the contact details of potential speakers for events from public websites. We also obtain some information from publicly available sources so we can send marketing to you. We also use trusted third parties to verify the information that we hold and ensure that it remains accurate.
Information we obtain through cookies and similar tools
We use cookies (and similar technologies) and analytics tools across our Sites to collect information about you. This information can be used to improve the performance of the site, make advertising more relevant and enhance your user experience. We provide detailed information about cookies and similar technologies within our Cookie Policy; examples include:
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Your location - we use cookies to display the most relevant information based on your location. For example, showing you a price in the correct currency.
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Your usage - we use cookies to understand how our customers use our Sites and interact with our products and services. For example, we use technology on our Sites that records user movements, including page scrolling, clicks and text entered. (It does not record payment details.) This helps us to identify usability issues and improve the assistance we can provide to users and is also used for aggregated and statistical reporting purposes.
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Your device - we use cookies to understand what type of device you are using to show you the best version of the site.
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Your activity - we use cookies and other technologies to target advertising to you on other websites and understand what advertisements you have been shown. The partners we may use for this advertising, such as social media sites, will have their own privacy policies explaining how they process personal information.
You can Manage Cookies on our Sites at any time by following the link from the footer of the website.
Lawful basis for processing
We only process personal information where we have a lawful basis for doing so, such as the following:
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User consent
This is where you have given us permission to process personal information for a given purpose. For example, if you provide us with your dietary requirements when attending an event, we would ask for your consent to process this information. You have the right to withdraw this consent at any time.
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Legitimate business purposes
This is where we have a legitimate interest, as a business, to process personal information. For example, we rely on our legitimate interest to contact you in relation to products and/or services that may be of interest to you. We provide you with the opportunity to object to receipt of marketing at the time we collect your information, and you can change your preferences at any time. We take due care to balance our interests against your right to privacy. -
Contractual necessity
This is where we have to process personal information to meet our contractual obligations. For example, we would need to process your payment information to complete your event registration.
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Legal obligation
This is where we have to process personal information in order to comply with the law. For example, we process and retain customer invoice information to comply with financial regulations.
We may also rely on relevant exemptions under the GDPR to the requirement to identify a lawful basis for processing.
How we use your personal information
We collect personal information for the following main reasons:
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To provide our service
We require some of your basic personal information so our services work as you would expect, for example, notifying you of changes to an event and dealing with customer service queries. We may record customer calls for monitoring and training purposes.
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To maintain performance and improve our products and services
In order to provide you with the best possible user experience and value, we need to make sure that our products and services work as they should. Using personal information helps us understand how our customers experience our Sites and services, so we can make improvements. This includes analysing onsite data to test new and existing events, products and developments for Invisso and the FT group; and contacting customers with market research surveys or for telephone and video interviews. We may link the answers you provide with other data we hold about you, for example, your event information and usage data about your use of our sites.
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To bill our customers
We, along with our authorised payments processors, securely process your payment information to take payments, give refunds and to detect and prevent fraudulent activity. We will also update your payment information in the event that a payment is unsuccessful.
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To monitor compliance with our policies and terms
We monitor for breaches of our terms and conditions. For example, we reserve the right to refuse entry to a registered event attendee if you are in breach of our terms and conditions. We also monitor activity on our Sites to detect and prevent invalid or fraudulent traffic.
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To personalise our products and services
We improve your experience of our products and services by personalising parts of our Sites and apps with the information you give us and what we learn about you. This includes personalising communications we send you. Where our Sites have such functionality, you can manage elements of personalisation in your account.
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To communicate product changes and offers
We want you to get the most out of our products and services, including showcasing our latest content and events. We will contact you with carefully curated offers and promotions, exclusive event invitations and feature announcements. For example, if there are FT group events, we will send you event invitations that we think you might be interested in. You are able to change your preferences at any time by contacting ftlivecm@ft.com.
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For the purposes of advertising and marketing
We use your personal information to show you offers and promotions for products and services. We use personal information to improve the quality and relevance of our sales and marketing activities and provide offers that are relevant to you and your profile. For example, we may send you emails or show you adverts on our websites or on other third party websites; where we do this, we may also use information to monitor how our adverts perform.
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Recruitment - If you apply for a role via one of our Sites, we will process your information in order to facilitate the application process.
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To administer prize draws and competitions
If you enter a prize draw or competition, we will process your information in order to run the competition or administer the prize draw. For example, we will process your address information if you are a winner and we need to send your prize by post. We may be required to publish or otherwise make available your name and/or region if you are selected as a winner in a competition or prize draw.
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For the purpose of diversity & inclusion initiatives
We rely on information, such as gender, or inferred gender, and ethnicity to understand the composition of our audience and ensure that our products and services are engaging across our audience.
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To facilitate networking communities
Where our events or Sites provide the opportunity to network, some of your personal information may be visible to other community members. For example, some of our events offer apps designed to facilitate networking among attendees in the meeting space. Where this happens, you will be informed and provided with information about how to opt-out. Please be careful when deciding to post any personal data for this purpose. User-generated content is also subject to our site Terms and Conditions.
Who we share your personal information with
We disclose personal information to facilitate the running of our business or to provide specific services you have requested. Commonly, we will disclose information to:
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Service providers
We engage service providers who help to support our business and improve our products. These service providers include, for example, fulfilment providers for delivery of our digital content and marketing; customer service agencies; event networking platform provider; sanctions screening providers; hosts, organisers and sponsors of our events; organisations that host our Sites, events or databases; and providers of online surveys. We have contracts in place with suppliers who process data to provide these services and they can only use your personal information under our instruction.
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Sponsors
We may share your personal information within the FT group, our event sponsors or business partners, so they can contact you about products or services that may interest you. We rely on our legitimate business interests to do this and we provide you with the opportunity to object to this information being shared.
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Other event attendees
We may share your personal information with other event attendees to help you develop professional networks. For example, when you attend an event, you can make a connection in the event community app by scanning another attendee’s unique QR code. Your email address will be shared with each attendee that you connect with during the event.
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Advertising partners
We, and our advertising partners, use cookies to collect personal information and serve you with advertisements that we believe are relevant to you and your interests. There is more specific information about our advertising partners and data sharing in our Cookie Policy.
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Social media providers
Information will be shared with social media platforms where you use components on our Sites provided by social media platforms (e.g. if you click through to our company LinkedIn page using one of the buttons on our website). We also share customer information with social media partners for the purposes of targeted advertising on social media platforms, and to create lookalike audiences for these purposes.
If you would like to opt out of the sharing of your personal data with social media platforms, please let us know by emailing privacy.inv@ft.com.
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FT group
We share your information with other companies within the FT group to provide our services and to better understand the relationship between our products and events. More information about the FT group is on our “About us” page. Sometimes services are provided between legal entities in the FT group, which may involve the processing of personal data by one entity on behalf of another. For example, we may share registered event attendees with the FT Limited for the purposes of sharing joint event offers with our customers.
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Legal processes and successors in title
We, and our suppliers, may also disclose your information to comply with applicable laws and regulations, court orders or other valid legal processes, and to enforce or apply our terms of use, any terms and conditions or any of our other rights. For example, we carry out sanctions screening to prevent purchases with persons prohibited from certain transactions and/or activities. We rely on our legal obligation to carry out sanctions screening and our legitimate interest to manage risk and security.
We may transfer or disclose your personal information to any entity which takes over or acquires Invisso. A transfer of your personal data in these circumstances would be necessary so that the services you have contracted for can still be delivered, or so that you can continue to enjoy the benefits of our products and services. You will receive notice if a new controller assumes responsibility for your personal data.
We also share aggregated, non-identifiable information with third parties. Before sharing this information, we ensure that it cannot identify you as an individual. For example, we regularly release information about the size and growth of our audiences and events.
How long we retain your personal information
We have a data retention policy that ensures we don’t use or store your personal data for longer than necessary to provide our products and services.
Where we don’t need to keep all of your information in full, we may obfuscate or aggregate it, for example, web activity logs and survey responses. This is to ensure that we do not retain your information for any longer than is necessary.
A summary of how long your personal information is retained can be found below:
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Category of Data |
Example | Retention Period | Justification for Retention |
| Billing information | Masked details of most recently used payment method | 7 years | For regulatory reasons we are required to retain accounting records for 7 years. |
| Business intelligence | Web activity | 36 months (then aggregated + non-personally identifiable) | To improve and maintain performance, personalise our services and to provide our product. |
| Event Communities | Messages sent in the event networking app | 36 months | Your account will be deleted if you are not active in the community for 36 months. |
| Customer service queries | Query about an event | 7 years | To provide a case history to assist us to answer your queries. |
| Communication history | Marketing emails that we send to you about our events | 2 years | So that we have a record of what communications we have sent to you, to better assist your queries. |
| Event registration | Sign up information | 36 months | For event administration and, with your permission, to invite you to future events. |
| Market research | Responses to a survey | 36 months (then aggregated + non-personally identifiable) | To administer market research incentives, avoid duplicating research requests and to understand research responses against usage of our Sites. |
| Sensitive personal data | Dietary or accessibility requirements for events |
Deleted after the event |
To ensure we comply with your requirements. |
How we keep your personal information secure
We have appropriate technical and administrative security measures in place to help ensure that our users’ information is protected against unauthorised or accidental access, use, alteration, or loss. To demonstrate our commitment to security, we have achieved the UK Cyber Essentials accreditation. We use encryption technology, such as Transport Layer Security (TLS), to protect your personal information when you order products or services from us. More information about our approach to cyber security can be found in our Cyber Security Statement.
We operate a global business, so your personal information may be processed and stored outside the UK and the European Economic Area (EEA). For example, our colleagues in our global offices need to access information about you in order to respond to your queries. We put in place safeguards, such as standard contractual clauses, to protect information that is transferred in this way.
Your rights
Under data protection laws, you may have rights as an individual in relation to the personal data we hold about you. These rights include:
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The right to object to direct marketing;
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The right to access the personal data that we process about you;
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The right to request the deletion of your personal data;
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The right to request the rectification of your personal data - you can manage some of this information in your account.
You can exercise these rights by contacting privacy.inv@ft.com.
You also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO).
Where this Privacy Policy applies
Personal information is collected by Invisso Limited, part of the Financial Times group of companies.
Our Sites are not intended for children under 16 years of age. We do not intentionally collect or use any information from children.
Our Sites contain links to third party websites which are not subject to this Privacy Policy. We are not responsible for their content, use of personal information, or security practices.
If you have a query in regards to the processing of your personal information, please contact our Data Protection Officer directly at privacy.inv@ft.com.
Invisso Ltd
Registered Office: Bracken House, 1
Friday Street, London, EC4M 9BT, United Kingdom.
Registered Number: 15111775
FT group
To support the Invisso business and its operations, FT Limited may also have access to your data; please also refer to the FT Privacy Policy for more information.
EU Representative
To comply with the General Data Protection Regulation (2016/679) we have appointed a European representative. If you wish to contact them, their details are as follows:
Bird & Bird GDPR Representative Services Ireland
Deloitte House
29 Earlsfort Terrace
Dublin 2
D02 AY2
EUrepresentative.FinancialTimes@twobirds.com
Key Contact: Vincent Rezzouk-Hammachi
Privacy Notice for United States Consumers
This section of our Privacy Policy applies to consumers who reside in some US States and supplements the information above, as well as the State-Specific information below.
Privacy laws in certain US States may give consumers rights with respect to their personal information, which could include:
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The right to access the personal information we process about you;
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The right to request the deletion of your personal information;
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The right to request the correction of your personal information;
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The right to opt out of targeted advertising and profiling;
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The right to opt-out of the sale or sharing of your personal information.
In addition, residents of some States also have the right to lodge a complaint with its designated Supervisory Authority. Please refer to guidance provided by your relevant Supervisory Authority for further information.
We take the privacy of all of our customers seriously, regardless of location; where we do not fall into scope for a particular State’s privacy law, we still protect customer data in line with this policy.
Privacy notice for California Consumer Privacy Act
This section is intended for California residents and supplements the above.
Rights for California Residents
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, (CCPA) may provide you with additional rights regarding the use of your personal information. These rights include:
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The right to access the personal information we process about you;
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The right to know what personal information is collected about you, whether any information is sold or disclosed, and to whom;
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The right to request the deletion of your personal information;
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The right to request the correction of your personal information;
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The right to opt-out from the sale and sharing of your personal information;
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The right to opt out of automated decision-making and profiling;
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The right to not be discriminated against for exercising any of the rights above.
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You also have the right to limit the processing of your sensitive personal data, for some purposes; we do not use sensitive personal data for any of these purposes.
You can exercise any applicable rights by emailing privacy.inv@ft.com. You may be required to submit proof of your identity and/or address, if we are unable to confirm your identity or cannot verify that you are a California resident. We endeavor to respond to a verifiable consumer request within 45 days. You may also designate an authorised agent to make a request on your behalf, subject to proof of identity and authorisation.
Summary of consumers’ personal information we have collected in the preceding 12 months
| Categories of Personal Information (as defined by California law) | Sources of Information | Business Purposes | Commercial Purposes |
| Identifiers: real name; contact information including email or postal address and telephone number; unique personal identifiers including online identifier and IP address. |
Directly from you: as part of the information you provide when you sign up to our services or events, or when you enquire about our products or services. |
Providing Services: including fulfilment of orders; running our events; providing customer services; verifying customer information; providing online platforms and auditing interactions with customers. Security: including detecting security incidents and debugging. Quality Assurance: including internal research for technological development and maintaining the quality of our products and services; to improve and develop online platforms. Legal: including monitoring compliance with our policies and terms and communicating product changes. Operational Purposes: other operational purposes, such as recruitment. |
Advertising and Marketing: including sales and promoting products and services and short term use of personal information for the customisation of ads. Competitions: including administering prize draws and competitions. |
| Sensitive Personal Information: account log-in, financial account, debit card, or credit card number; precise geolocation; racial and ethnic origin; health. | Directly from you: as part of the information you provide when you sign up to our services, or information collected from completion of our research surveys. |
Providing Services: including fulfilment of orders; running our events; verifying customer information; maintaining accounts. Quality Assurance: including internal research for technological development and maintaining the quality of our products and services. |
Customer Research: including research surveys and interviews. |
| Characteristics: protected classifications under California or federal law, including gender and age. |
Directly from you: as part of the information you provide when you sign up to our services. Inferred by us: from data we hold about you. |
Quality Assurance: including maintaining the quality of our products and services. |
Advertising and Marketing: including sales and promoting products and services and short term use of personal information for the customisation of ads. Competitions: including administering prize draws and competitions. |
| Commercial information: including purchase history and transactions; financial details and payment information; purchasing or consuming histories or tendencies. | Directly from you: as part of the information you provide when you sign up to our services. |
Providing Services: including fulfilment of orders; providing customer services; verifying customer information; accounting purposes and conducting audits. Security: including detecting security incidents and debugging. Quality Assurance: including internal research for technological development and maintaining the quality of our products and services. Legal: including monitoring compliance with our policies and terms. |
Not applicable. |
| Professional or employment related information: including job title; industry; company. |
Directly from you: as part of the account information you provide when you sign up to our services. Information we obtain: including information from partners, service providers or public sources. |
Quality Assurance: including maintaining the quality of our products and services. Operational Purposes: other operational purposes, such as recruitment. |
Advertising and Marketing: including sales and promoting products and services and short term use of personal information for the customisation of ads. |
| Internet/other electronic network activity: online identifiers including device and IP address; geolocation and online behaviour including interest data, interactions with advertisements and recordings of the actions you take on some of our websites. | Indirectly from you: for example through cookies or similar technology when you are using our websites. | Quality Assurance: including maintaining the quality of our products and services. | Advertising and Marketing: including sales and promoting products and services and short term use of personal information for the customisation of ads. |
| Audiovisual: audio, electronic, visual and similar information (such as images, videos or call recordings). | Directly from you: when you enquire about our products or services, or contact us about your account. |
Providing Services: including providing customer services; verifying customer information; providing online platforms and auditing interactions with consumers. Quality Assurance: including internal research for technological development and maintaining the quality of our products and services. |
Not applicable. |
| Inferences: drawn from any of the personal information listed above to create a profile or summary about you (for example, an individual’s preferences or characteristics). | Inferred by us: from data we hold about you. | Quality Assurance: including maintaining the quality of our products and services. | Advertising and Marketing: including sales and promoting products and services and short term use of personal information for the customisation of ads. |
Service Providers
As described in our Privacy Policy above, we share your personal information with third parties for business purposes. Commonly, these include service providers who help to support our business operations and improve our products.
We also use service providers to serve you with advertisements that we believe are relevant to you. These third parties are permitted to process your personal information only for the purposes of providing services to Invisso; this may include the use of their own cookies or similar technologies to collect your personal information (IP address or other unique identifier) as part of providing their services to Invisso.
More Information
For more information on how we use your personal information and who we share your personal information with, please see our Privacy Policy above or contact privacy.inv@ft.com.
Changes to this Privacy Policy
This policy was reviewed on 01/04/2025 and last updated on 01/04/2025.
Any changes we may make to this privacy policy will be posted on this page. If changes are significant, we may choose to notify you by email or to clearly indicate on our home page that the policy has been updated.